Nuance Unveils Nina, a Siri-Like Function for Customer Service Apps (Video)
There are quite a lot of alternatives for Siri nowadays. On Android we’ve got Alice, Iris, Samsung’s S Voice, LG and HTC’s own solutions, that are preparing to come out right now and now a newcomer: Nina, from Nuance. Nuance is a big name in voice recognition technology and this time their tech reaches third party apps.
Nina will be offered to banks, insurance companies and large corporations and it will be used as customer service. It will be built into banking apps, reservations apps and other stuff like that. There’s a brief demo below, showing how you can make a bank transaction fast, simply by voice input through Nina. Nuance offers its SDK and development assistance to big companies, ensuring that mobile users get a smooth customer service experience. Nina has 3 main functions: a biometric voice unlock for logging in, the classic voice recognition from Nuance and a natural language that’s able to discern the context.
Nina detects the context of natural language, so you don’t have to use specific terms to control it. Casual language is good enough. So, basically Nina isn’t a Siri rival, rather an evolution of customer service inside apps. There’s already a big partner for Nuance, USAA, the financial service provider for the US military and I can imagine that more companies will jump on board.